Return & Refund Policy

We want you to be confident about what you order. Please read this policy carefully before requesting a return, as it explains exactly what is and isn’t covered.

Only defective items are returnable

We do not accept returns for a change of mind, incorrect size ordered, or similar reasons. The only items we accept back are those that arrive defective, damaged, or genuinely different from what you ordered. If that happens, let us know within 48 hours of delivery, along with photos and your order number, and we’ll arrange it from there.

Refunds are issued as store credit, not cash

Once a defective return is approved, we do not refund the original payment method. Instead, you’ll receive a store credit coupon for the full order value, which you can use to purchase anything else on this website. There is no cash, card, or bank refund under any circumstances.

Exchanges

If you’d like to exchange an item — for example, for a different size — this can be arranged, but the customer pays the shipping cost for sending the exchange back and forth. This applies even if the original item was correct and the exchange is simply a preference (e.g. size or colour).

What isn’t returnable

Items that are not defective, along with anything showing signs of wear, washing, or altered/missing tags, cannot be returned or refunded. This keeps things fair and consistent for every customer shopping with us.

How refunds/coupons are issued

Once we receive and inspect a defective return, an approved store-credit coupon is issued within 5–7 business days. For exchanges, we ship the replacement once the shipping cost has been paid and the returned item passes inspection.

International orders

We ship worldwide, with a focus on the United Kingdom, the United States, and Europe. Delivery timelines and any customs/import duties vary by destination — customs duties, where applicable, are the customer’s responsibility and are not included in the order total or in any store credit issued.

How to start a return

Message us on WhatsApp at 9113320759 or email help@nextdenim.store with your order number, photos of the defect, and a description of the issue, and we’ll take it from there.